When choosing a charge management platform, ensure it has the following features for seamless charging and transaction handling.
1. Automated billing and reimbursements
The platform should ensure frictionless billing of charging sessions, so that operators and drivers don't need to worry about financial transactions.
2. 24/7 support for drivers
The importance of providing excellent customer service is often underestimated. For EV drivers, quick assistance is crucial, especially in emergencies or when technical issues arise.
3. Access management
A good charge management platform should enable access settings. By making charging stations public, you can generate revenue and recoup your investment.
4. Setting tariffs
Flexibility to set different rates for employees and visitors, for example, is essential to meet varying needs.
5. Compatibility
Ensure that the platform supports open standards such as OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface), which allows for greater integration possibilities.
6. Brand agnostic
The platform should be flexible and support various brands and models of chargers and payment terminals, so you are not limited to one supplier.
7. Reliable uptime
It is crucial that charging stations are always available and operational.
8. Data security
The software must comply with international standards such as the GDPR (General Data Protection Regulation) and ISO 15118, ensuring that user data is well protected.
9. Smart charge management features
Features such as load balancing and smart energy management options help reduce the cost of charging.
10. Roaming support
Drivers should be able to easily charge with their charge cards, wherever they are. This enhances the user experience and makes electric driving more accessible.
11. Scalability
The system should be able to grow with the number of charging points and users, ensuring it is future-proof.
12. User-friendly interface
An intuitive app and user experience enhance satisfaction and reduce the number of enquiries from users.
13. AFIR compliance
All charge point operators in Europe must comply with the requirements of AFIR (Alternative Fuels Infrastructure Regulation) regarding payment options and transparency.
14. Functionalities
Pay attention to the following key features: real-time monitoring, load balancing, smart charging capabilities and remote troubleshooting. These features ensure a more efficient and reliable charging experience.
When choosing a charge management platform, it is essential to consider these factors to select a solution that not only meets current needs but is also future-proof.