Support, open 24/7

Get an answer in seconds, not on hold.

Chat or email with Vera, our Virtual Electric Recharge Assistant. Most questions about charging, charge cards and invoices are solved on the spot, in your preferred language.

Why chat is the fastest way to get help

You skip the queue, your details are already known, and the same conversation follows you from Vera to the team.

Resolved on the spot

Vera looks up your sessions, unblocks a charge card or resends an invoice while you're still typing. No callback, no ticket number.

In your language

Vera answers in Dutch, English, German and French, so you can explain the problem the way you'd say it out loud.

On your schedule

Send a message, get on with your day and pick up the answer when it suits you.

issues resolved successfully with Vera

positive feedback on AI conversations

customer conversations solved by AI in the last 30 days

Prefer to look it up yourself?

Help centre

Frequently asked questions and step-by-step guides.

Go to help centre

Manuals

Connect your charger to E-Flux, per charging station brand

Go to manuals

Installers and partners

On site and need someone now? Partners have a dedicated contact page with a direct phone line, alongside the forms below.

Partner contact page
Vera handles installer questions in chat too, including OCPP settings and configuration packages.
Support during installation
Order our flyer package for your customers
Change charging station settings
Order configuration package / simcard
View manuals per brand

Road HQ

Joan Muyskenweg 37, 1114 AN Amsterdam, Netherlands

Opening hours:
Monday to Friday between 08:30 – 17:00

Company details:

  • Business name: Road B.V.
  • VAT No. NL858102778B01
  • Company Registration No. 70011346
  • IBAN: NL31 INGB 0676 1084 74
  • BIC: INGBNL2A

Prefer email instead? support@road.io. Chat gets you an answer faster, but email is always open.